Service Culture

Since our inception, Firestone Management Group set out to create a corporate mission statement that would guide the actions of everyone in the organization. Our goals, beliefs and principles are the foundation of the work we do every day on behalf of our guests.

Who We Are

We have chosen to specialize within the business jet industry by offering only experiences of exceptional quality. Our objective is to be recognized as a boutique company that manages the finest aircraft wherever they are located. We ensure our clients aviation assets possess enduring value by supporting them with a deeply instilled ethic of personal service. Doing so allows Firestone Management Group to satisfy the needs and tastes of our discriminating customers, and to maintain our position as the world's premier boutique private jet management company.

What We Believe

Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Because satisfying our clients depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other's contribution and importance.

How We Succeed

We succeed when every decision is based on a clear understanding of and belief in what we do, and when we couple this conviction with sound financial planning. We expect to achieve a fair and reasonable profit to ensure the prosperity of the company and to offer long-term benefits to our clients, our business associates and our employees.

How We Behave

We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our clients, business associates and colleagues, we seek to deal with others as we would have them deal with us.